At Maidstone YMCA, everything we do is centred around making your experience with us as easy, enjoyable, and rewarding as possible. That’s why we’re so excited to be launching our brand-new customer system this May — created to give you more control, more convenience, and a better all-round experience.
What does this mean for you?
Leisure Hub isn’t just an upgrade — it’s a complete step forward in how you interact with us.
We’ve listened carefully to your feedback and designed a platform that will save you time, give you flexibility, and make it easier than ever to stay connected with everything happening at Maidstone YMCA.
Key benefits for you:
- Easier booking
Booking Group Exercise Classes will now be quicker and more convenient — whether you’re at home, at work, or on the go. The new system is mobile-friendly and easy to navigate, so managing your schedule fits effortlessly into your day.
You’ll also be able to join a waiting list for a class that’s fully booked, and you’ll get notified if a space becomes available. Plus, if you’re unable to attend a class that you’ve booked, you’ll be able to cancel your space quickly with no fuss.
- New! Book Courts & Pitches – Your Game, Your Time!
We’re excited to introduce a brand-new feature: Court & Pitch Bookings are now available!
Whether you’re a seasoned Badminton player or curious to try the fast-growing sport of Pickleball, you can now book a court for yourself and your friends—whenever it suits you!
Fancy a kick about? Our Pitches are open for bookings too! Get your crew together for a fun game of 5-a-side football and enjoy the action on your schedule.
It’s never been easier to play your way. Book online, show up, and let the games begin!
- Control your own account
Forget waiting in line or calling us to update your details — you’ll be able to manage your membership online whenever it suits you. From updating contact details to checking your payment history, it’s all at your fingertips.
- A simpler joining process
For new members (or if you’re recommending us to friends and family), joining Maidstone YMCA will be easier than ever with a quick and straightforward online sign-up process.
- Stay informed with real-time updates
Our new system will allow us to send real-time notifications and updates — so you’ll always know about class changes, upcoming events, or any important announcements.
- Access all the information you need
View class times, descriptions, and availability instantly. No more searching or waiting — all the information you need will be easy to find.
- Safe and secure
Your privacy and security are important to us. Our updated system includes enhanced security features to ensure your personal data is protected.
- Smoother membership management
Renewals, payments, and membership options will be easier to manage, giving you more flexibility and peace of mind.
A better experience
This update is all about giving you more time to focus on the things that matter — whether that’s staying active, meeting friends, or enjoying our cafe.
We know change can sometimes bring a few hiccups, so we appreciate your patience during this transition period. If you experience any temporary access issues, check out our quick troubleshooting tips above or contact us directly for support.
In order to be prepared for the launch of ‘Leisure Hub’ please make sure we have the correct email address registered, and you are aware of your personal card number.
Launch Date
We are looking to launch our new system around middle of May.
We will running Coffee & Demo sessions throughout May to support our members in adopting this new system so that you can confidently book your activities. We will announce these sessions on our Facebook page here.
We can’t wait for you to experience our new system this May. It’s designed to make your YMCA journey even better — and we’ll be here to support you every step of the way.
If you have any questions or need assistance, please get in touch on 01622 749404.