Privacy Policy

At Maidstone YMCA, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data in compliance with the applicable laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR).

1. Who We Are

Maidstone YMCA (“we,” “us,” or “our”) is a registered charity that operates to provide fitness, social, and community services to the people of Maidstone and its surrounding areas.

2. What Information We Collect

We may collect the following types of personal information:

• Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth, and emergency contact details.
• Financial Information: Payment details such as credit card or bank information for services like membership fees or donations.
• Health and Fitness Information: Information regarding your health and fitness goals to ensure that our services meet your needs.
• Usage Data: Information on how you interact with our website, mobile app, or services (e.g., cookies, IP address, browser type).
• CCTV Footage: For the safety and security of our members, CCTV cameras may be in use at our facilities.

3. How We Use Your Information

Your information is collected to provide you with our services and may be used for the following purposes:

• Processing membership applications and payments
• Providing tailored health and fitness programs
• Contacting you about your membership, classes, or other activities
• Improving our services, including our website and mobile app
• Ensuring the safety and security of our members through CCTV monitoring
• Sending you information about upcoming events, promotions, and community news (with your consent)

4. How We Share Your Information

We will not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

• With trusted third-party service providers who assist us in operating our services (e.g., payment processors, IT services)
• If required by law or regulation, to comply with legal obligations or protect the rights of Maidstone YMCA or others
• To safeguard the health and safety of individuals in emergency situations

5. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, please note that no data transmission over the internet is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights

You have the following rights concerning your personal information:

• Right to Access: You can request a copy of the information we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to Erasure: You may request that we delete your personal data, subject to legal obligations.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data.
• Right to Data Portability: You can request to receive your data in a structured, commonly used format.
• Right to Object: You can object to us using your personal data for direct marketing or other purposes.

To exercise these rights, please contact us at [insert email or contact information].

7. Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us understand how you interact with our site. You can manage or disable cookies through your browser settings. Click here to view our Cookies Policy.

8. Third-Party Links

Our website or services may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this Privacy Policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

YMCA Maidstone
Melrose Close, Cripple Street, Maidstone, Kent, ME15 6BD

Tel: 01622 749404
Email: help@maidstoneymca.org.uk